Frequently Asked Questions

Orders

How do I place an order?

Browse our products, add items to your cart, and proceed to checkout. You can pay via UPI, card, net banking, or wallet.

Can I modify or cancel my order?

Orders can be modified or cancelled within 24 hours of placing them, provided they have not been shipped. Email us at cartplex2021@gmail.com as soon as possible.

How do I track my order?

Once shipped, you will receive a tracking number via email. You can also track your order on our order tracking page using your order ID and email address.

Payments

What payment methods do you accept?

We accept UPI, credit cards, debit cards, net banking, and popular wallets via Razorpay — India's most trusted payment gateway.

Is it safe to pay on your website?

Yes. All payments are processed by Razorpay which is PCI-DSS compliant. We never store your card details.

My payment failed but money was deducted. What do I do?

This sometimes happens due to network issues. The amount will be automatically refunded to your account within 5-7 business days. If not, email us at cartplex2021@gmail.com.

Returns & Refunds

What is your return policy?

We accept returns within 7 days of delivery for most items. Please see our Refund Policy for full details.

When will I receive my refund?

Refunds are processed within 3-7 business days depending on your payment method.

Products

Are your products genuine?

Yes, all products sold on CartPlex are 100% genuine. We source directly from verified suppliers.

Do you offer warranty on products?

Warranty varies by product. Check the individual product page for warranty information.

Account

Do I need an account to order?

No, you can checkout as a guest. However, creating an account lets you track orders and view order history easily.

How do I reset my password?

Click "Forgot Password" on the login page and enter your email. You'll receive a reset code within a few minutes.