Return Policy

Return and Refund Policy for CartPlex

Effective Date: 01.08.24

At CartPlex, we strive to provide our customers with the best products and services. To ensure transparency and clarity, we have outlined our Return and Refund Policy below:

1. Returns:
As of the effective date mentioned above, CartPlex does not accept any returns. All sales are final, and no products can be returned for a refund or exchange unless they arrive in a damaged condition (see the "Damaged Products" section below).

2. Refunds:
CartPlex does not offer refunds for any products or services purchased through our website. All sales are considered final, and refunds will not be issued unless otherwise required by applicable consumer protection laws.

3. Damaged or Defective Products:
In the unlikely event that you receive a damaged product, please contact our customer support team within 12hours of receiving the item. To facilitate the resolution process, we may request relevant information and evidence, such as video with no edits, cuts or pause to verify the issue.

If your claim is approved, we will take appropriate measures to resolve the problem, which may include offering a replacement for the damaged product with extra shipping charges.

4. Exceptions:
There are no exceptions to the "No Returns and No Refund" policy, except in cases where the product is damaged as stated in section 3 above.

5. Cancelled Orders:
Once an order is placed and payment is processed successfully, you may not cancel the order. We recommend reviewing your order carefully before making the payment to avoid any inconvenience.

6. Shipping Costs:
In the event of a return due to a damaged product (as described in section 3), CartPlex will not bear the shipping costs associated with returning the item, as well as the shipping costs for sending a replacement, if applicable.

7. Contact Us:
If you have any questions or concerns regarding our Return and Refund Policy, or if you believe you have received a damaged product, please contact our customer support team immediately. We are here to assist you and address any issues you may encounter.

Please note that by making a purchase on CartPlex, you acknowledge and agree to comply with this Return and Refund Policy.

Thank you for choosing CartPlex. We appreciate your understanding of our policies as we continue to provide you with an excellent shopping experience.