Shipping Policy

Shipping Policy for CartPlex

Effective Date: 27.07.2023

At CartPlex, we are committed to providing our customers with a seamless shopping experience, including reliable and timely delivery of your purchases. This Shipping Policy outlines the terms and conditions related to shipping and delivery of products purchased through our website. Please read this policy carefully before placing an order. By making a purchase on CartPlex, you agree to the terms mentioned below.

1. Order Processing Time:
Upon successful order placement and payment processing, our team will begin processing your order. Order processing typically takes 1 to 2 business days. During peak seasons or special promotions, processing times may be slightly extended.

2. Shipping Methods:
We offer various shipping methods to cater to your delivery preferences. The available shipping methods will be displayed during the checkout process, and you can choose the one that best suits your needs. The shipping methods may include standard shipping, expedited shipping.

3. Shipping Rates:
Shipping rates are determined based on the destination, shipping method selected, weight, and dimensions of the products in your order. The applicable shipping charges will be displayed during the checkout process before you finalize your purchase. From time to time, we may offer free shipping promotions or discounts on specific items.

4. Estimated Delivery Time:
The estimated delivery time depends on the shipping method selected and the destination of your order. Please note that the estimated delivery time is calculated from the date of shipment, not the date of order placement. While we strive to provide accurate estimates, actual delivery times may vary due to factors beyond our control, such as weather conditions, customs clearance delays, or other unforeseen circumstances.

5. Order Tracking:
Once your order has been shipped, we will provide you with a tracking number and relevant shipping carrier information. You can use this information to track the status of your delivery and monitor its progress until it reaches your designated shipping address.

6. Address Accuracy:
It is essential to provide accurate and complete shipping information during the checkout process. CartPlex will not be held responsible for any delays or non-deliveries caused by incorrect or incomplete shipping addresses provided by the customer.

7. Delivery Confirmation:
Upon successful delivery of your order to the shipping address provided, the responsibility for the products transfers to you. CartPlex is not liable for any loss or damage that may occur after delivery has been confirmed.

8. Order Issues and Non-Delivery:
If you encounter any issues with your order or haven't received it within the estimated delivery timeframe, please contact our customer support team immediately. We will investigate the matter and work to resolve any problems as quickly as possible.

9. Shipping Policy Changes:
CartPlex reserves the right to update or modify this Shipping Policy at any time without prior notice. The most recent version of the policy will be posted on our website and will apply to all orders placed after the update.

If you have any questions or concerns regarding our Shipping Policy, please don't hesitate to contact our customer support team for assistance.

Thank you for choosing CartPlex! We appreciate your business and are committed to ensuring your satisfaction.